Information we may receive
We may receive your name, phone number, email address, travel dates, pickup and destination, passenger and luggage details, flight information, vehicle preferences and messages sent through WhatsApp, email or our website.
How we use it
We use this information to respond to enquiries, check availability, prepare quotations, coordinate vehicles and drivers, provide customer assistance, keep operational records and meet applicable legal or accounting responsibilities.
Sharing
Information is shared only when reasonably necessary to deliver the requested service—for example with an assigned driver or transport partner—or when disclosure is required by law. We do not sell customer contact information.
WhatsApp, email and external services
When you choose WhatsApp, telephone or email, those services process communications under their own policies. Do not send unnecessary sensitive documents until our team confirms why they are required and how they should be provided.
Retention and security
We retain information only as long as reasonably needed for enquiries, confirmed bookings, operational records, dispute prevention and legal requirements. Reasonable measures are used to protect stored information, although no internet transmission is completely risk-free.
Your choices
You may ask us to correct inaccurate contact information or request deletion where retention is not required for a confirmed transaction or legal obligation.